FAQ’s

FAQ’s

Our most Frequently Asked Questions!

Why do some events cost more?

A – The size of your party, the menu selected, the location of your party, and any special requests will determine the price. Unlike our competitors, we do offer on-site BBQ service for smaller events with a custom menu.

A note on pricing – Our clients will find that our prices are comparable to what others offer, and our food, service, and attention to detail is unsurpassed. Thank you for your understanding; we do appreciate your business.

- Speaking of costs, what can I get for $3.00 to $4.00?

A – Not much! We truly strive to keep our prices competitive, and offer only the best foods that we can obtain. We don’t cut corners like “the other guys”, and a great many of our clients are repeat customers. I do occasionally get the request for menu’s priced below what they themselves could do! While we do joke about it, the truth is that on average you can’t get out of McDonalds for $5.00. Of course they don’t deliver or cook your burgers fresh on site either! Food is a highly competitive business, and we invite you to comparison shop our meal prices. Not only is the price right, but we also deliver great service too!

- How soon will you get here?

A -We arrive at most jobs 1 1/2 hours prior to your selected serving time. This allows us ample time to set up our equipment, and cook your meal fresh. For out of town adventures, we always leave early enough to avoid traffic and other problems. We are well known for a prompt response and on-time service. Please allow us a 10-15 minute serving window for larger parties.

- How long will you be here?

A – For most parties we will stay on site until all your guests have been served. We normally feed groups of 200 in under an hour. Our goal is to provide excellent service for your event! If you need servers or cleanup crew to stay for an extended visit, we can arrange for that too!

- Do you charge a gratuity fee?

A – Unlike most of our competitors, we do not charge a mandatory gratuity fee. We feel it is up to our clients to reward superior service as they so choose- kind of like when you go out to dinner! A little extra something is appreciated, and we share it with the entire crew that works hard to make your event a success.

- How much space do you need for your trailer?

A – With the truck included, we do need enough space to safely park at your event. It is also important that we have ample room to leave after your guests are fed and happy! If you have any questions, please ask us when you book your event. Please don’t ask us to back into areas that are hard to access, or areas such as lawns where our equipment will do damage. We always treat your property like it was our own!

- How far in advance can I book my special day?

A – Please feel free to book as early as possible. We often participate at weddings that have been booked a year or more in advance! As a family business, we can’t be in two places at the same time! Our competitors take a 50% deposit to reserve a date. We require a 25% deposit, and a signed contract. Holidays and certain times of the year are very popular, so please book as early as possible.

- Why does that meat look undercooked?

A – What you are seeing is the smoke ring. Our slow smoked meats are always so well done and tender the meat just falls apart. Most smoked foods will have a pink to light red tint. This shows that the food was cooked “low and slow” and not rushed like some commercial operations do. For health reasons, we always make sure our meats are properly cooked through. This is the same reason we do not offer rare hamburgers- the choice is done, or well done only!

- Do you provide beer and alcohol for your parties?

A – No, we do not! We often participate at weddings and other functions that require drink service. All licensing and applicable laws are to be observed by the event host. Under no circumstances will we provide alcohol to minors or impaired individuals.

- We are a registered non or not for profit organization. Do you offer special rates for us?

A – Yes we do! We often work with churches, and hospitals. We always try to give a discounted rate to these organizations as a “thank you” to the community. Ask us about ways to help out at your next fund raiser or other special event!

- What about bad weather?

A – Redding BBQ Catering is a rain or shine operation! For outdoor events, please make alternate arrangements for an indoor serving and eating area. This being Nor Cal we often participate at outdoor events. The weather can be unpredictable, especially during the spring and fall months. If it rains, don’t worry –  we will still provide you with fresh food in a timely manner.

- Where can we have our party?

A – Just about anywhere our mobile BBQ can travel to. We have done events at hospitals, at many local parks, and corporate locations.

- Can I change my menu or guest count?

A – If you would like to change your menu or the guest count, we will try our best to accommodate your needs. Certain foods are hard to prepare for. We will try to make menu changes with a two week notice, and adjust your guest count with a one week notice.

- Speaking of guest count, what happens if my event draws less guests than planned for?

A – We are happy to provide great foods for smaller events. The price for our most popular menu selection is good for parties of 75 or more. Smaller parties cost more per person because the labor, fuel and other expenses do not change. If you book an event for 75 or more and the total falls below 75, there is an additional surcharge to cover expenses.

- Can I change my date?

A – Generally, the answer would be no. All of our dates are important to us. When we reserve your special day, it gives you the confidence to know we will be there for your event. It also prevents us from booking another party on that day, and losing other business opportunities…

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